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Your Question
Frequently Asked Questions
 

QUESTION

What is the Clarisonic Sonic Cleansing Brush?

ANSWER

The Clarisonic Sonic Cleansing Brush uses our patented sonic oscillatory technology, cleansing six times better than your hands alone. A Clarisonic Sonic Cleansing Brush is your first step toward sonic skin transformation, and guarantees cleaner, smoother, younger-looking skin.

QUESTION

What is sonic skin cleansing?

ANSWER

The Clarisonic Sonic Cleansing Brush, powered by our patented sonic technology, works with the skin's natural elasticity, oscillating at more than 300 movements per second to gently massage away impurities trapped within pores.

QUESTION

Why is sonic skin cleansing unique?

ANSWER

Sonic skin cleansing is a breakthrough in the way you cleanse your face and the first step in sonic skin transformation. Unlike traditional cleansing methods and other cleansing brushes on the market, which rotate or vibrate, Clarisonic Sonic Cleansing Brushes move back and forth with skin's natural elasticity to get rid of more dirt, oil and makeup—cleansing six times better than your hands alone. And when skin is free of impurities, it not only feels softer, it looks healthier and more radiant too.

QUESTION

What are the benefits of Clarisonic's patented sonic cleansing technology?

ANSWER

• Cleanses skin six times better than your hands alone.
• Removes impurities from skin and pores so creams, serums and moisturizers are absorbed better.
• Gentle enough for twice daily use even on skin affected by conditions like rosacea and seborrheic dermatitis.*

*If you are under a doctor's care for any skin condition, please consult your physician before using a Clarisonic Sonic Cleansing Brush.

QUESTION

What does sonic cleansing feel like?

ANSWER

The gentle micro-massage movement feels subtle but soothing as the brush is moved around the face. The brush head should never feel scratchy or irritating. If there is any discomfort, ensure both your face and the brush head are thoroughly damp and/or try using more cleanser. Do not apply excessive pressure when using, but rather, allow the weight of the brush to do the work for you.

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QUESTION

Are Clarisonic Sonic Cleansing Brushes dermatologist-tested?

ANSWER

Yes, Clarisonic Sonic Cleansing Brushes are recommended and used to augment in-office treatments by leading skin care professionals, including dermatologists, cosmetic surgeons and aesthetic consultants.

QUESTION

How do I know a Clarisonic Sonic Cleansing Brush would be safe and gentle enough for my skin?

ANSWER

Clarisonic Sonic Cleansing Brushes are used and recommended by leading skin care professionals, including dermatologists, cosmetic surgeons, and aesthetic consultants. The products are proven to be safe and gentle, even for use on certain skin conditions like rosacea and acne.*

*Consult your skincare professional before using a Clarisonic Sonic Cleansing Brush if you have a skin condition.

QUESTION

Do Clarisonic Sonic Cleansing Brushes cause any damage to the skin’s elasticity?

ANSWER

No. Clarisonic Sonic Cleansing Brushes gently cleanse by working with the natural elasticity of your skin. The oscillation of the brush stays in the safe zone of the skin's natural elasticity curve, meaning it won’t damage skin.

QUESTION

Is the Clarisonic Sonic Cleansing Brush safe to use on sensitive and very delicate skin?

ANSWER

Yes, Clarisonic Sonic Cleansing Brushes have been proven safe and gentle for most skin types. The sensitive and delicate brush heads are specially designed for more sensitive skin types. If you use another cleanser, we recommend testing it with the Clarisonic Sonic Cleansing Brush on your forearm prior to using it on your face. Some cleansers, including those with acids, may irritate your skin when used with the Clarisonic Sonic Cleansing Brush.*

*Consult your skin care professional. Do not use Clarisonic Cleansing Systems with mechanical exfoliants such as microbeads or shells.

QUESTION

Can I use a Clarisonic Sonic Cleansing Brush if I have mature skin?

ANSWER

Clarisonic Sonic Cleansing Brushes are designed for use with most skin types.

QUESTION

If I have acne or another skin condition, is it still safe to use a Clarisonic Sonic Cleansing Brush?

ANSWER

Clarisonic Sonic Cleansing Brushes are remarkably gentle for most skin types, including skin affected by complicated conditions. Ask your dermatologist why gentle cleansing is so important for the skin of people suffering from seborrheic dermatitis, rosacea and acne.* If you are under a doctor’s care for any skin condition, or if you have or think you may have a skin condition, consult your physician. Do not use a Clarisonic Sonic Cleansing Brush if you:

have heightened skin allergies
have an extreme sunburn
have open wounds or open lesions
are taking medication that can cause skin sensitivity*
recently had a facial cosmetic procedure*
have pustular acne, or serious sensitive–skin disorders and/or infections*

*If you are under a doctor’s care for any skin condition, please consult your physician before using a Clarisonic Sonic Cleansing Brush.

QUESTION

Are Clarisonic Sonic Cleansing Brushes designed for use by men?

ANSWER

Yes. Many men experience a closer, smoother shave when using their Clarisonic Sonic Cleansing Brush for a pre-shave cleanse. We also find many men appreciate the convenience of using it in the shower.

QUESTION

Can Clarisonic Sonic Cleansing Brushes be used on young skin?

ANSWER

Clarisonic Sonic Cleansing Brushes are multi-generational skin care devices. Our brushes are extremely gentle and will not cause damage to skin when used properly. We do not, however, recommend using Clarisonic Sonic Cleansing Brushes on the faces of young children that have not developed independent facial cleansing habits and/or do not understand what the device is used for.

QUESTION

What is the best age to start using a Clarisonic Sonic Cleansing Brush?

ANSWER

Clarisonic Brush Heads are gentle and can be used on skin of most ages. The right age to begin sonically cleansing varies from person to person. We recommend waiting until children are "tweens" and understand the concept and importance of facial cleansing before introducing them to a Clarisonic Sonic Cleansing Brush.

QUESTION

Will a Clarisonic Sonic Cleansing Brush help me get a closer shave or help prevent ingrown hairs?

ANSWER

Many men experience a closer, smoother shave when using their Clarisonic Sonic Cleansing Brush for a pre-shave cleanse. However, ingrown hairs are a medical condition and we do not make any medical claims about our products. Always consult your skincare professional.

QUESTION

How soon will I see results when using a Clarisonic Sonic Cleansing Brush?

ANSWER

All skin is different, and results vary from person to person. Many users experience an immediate result of radiant, smooth, and healthy-looking skin. In as little as 14 days, the Clarisonic Sonic Cleansing Brush works to transform skin and can reduce the appearance of fine lines, minimize pores, and improve skin texture.

QUESTION

Will the Clarisonic Sonic Cleansing Brush remove sunless tanner?

ANSWER

Clarisonic Sonic Cleansing Brushes, particularly the Body Brush Head, are perfect for preparing the skin for the application of sunless tanner by gently removing dry patches that may lead to uneven application. However, Clarisonic Sonic Cleansing Brushes do not aggressively exfoliate and will not remove sunless tanner.

QUESTION

Can Clarisonic Sonic Cleansing Brushes be used with Retin-A?

ANSWER

We have heard of some users having great success with the combination of a Clarisonic Sonic Cleansing Brush and Retin-A. We recommend using the Delicate Brush Head and, as always, consulting your skincare professional.

QUESTION

What are the differences between Clarisonic Sonic Cleansing Brushes and other skin care devices?

ANSWER

Many other skin care devices on the market use spinning, rotary technology or a vibration combined with an exfoliating cream. Clarisonic Sonic Cleansing Brushes gently oscillate back and forth with skin's natural elasticity, and are proven safe and gentle for twice daily use, while other products may scrub or abrade the surface of your skin.

QUESTION

How is the Clarisonic Sonic Cleansing Brush different than a microdermabrasion product?

ANSWER

Microdermabrasion products abrade the skin and are not meant for daily use. Designed for twice-daily use, Clarisonic Sonic Cleansing Brushes use patented sonic oscillation technology that works with the skin's natural elasticity to clean gently, deeply and thoroughly.

QUESTION

Why should I choose a Clarisonic Sonic Cleansing Brush over a common rotary brush?

ANSWER

Clarisonic Sonic Cleansing Brushes use patented sonic oscillatory movements, which are much different than a rotary brush that spins round and round on the skin. While rotary brushes can be harsh on the skin, the micro-movements of the Clarisonic Sonic Cleansing Brush gently and effectively massage the skin back and forth, flushing out impurities from the skin.

Superior Cleansing: Rotary devices only rotate in one direction. Sonic oscillation moves in two directions. Skin is a 3D surface and the dual direction provides a much deeper and dynamic cleansing action
Safety: Clarisonic Sonic Cleansing Brushes have a safety mechanism that automatically stops the oscillation and movement if the brush is pressed aggressively on the skin. When a rotary brush is pressed to the skin it may continue to move, potentially damaging skin.

QUESTION

How do I use my Clarisonic Sonic Cleansing Brush?

ANSWER

Charge your Clarisonic Sonic Cleansing Brush for 24 hours before your first use. Prior to using your Clarisonic Sonic Cleansing Brush, remove eye makeup by hand. Wet your face and brush head with warm water and apply cleanser (either to your face or the brush head directly, whichever you prefer). Start the cleansing cycle by pressing the power button, and gently move the brush in circular movements across the face. We recommend that you use the brush for 20 seconds on the forehead, 20 seconds on the nose/chin and 10 seconds on each cheek. When you are finished, rinse the brush head and handle with warm water. Refer to your User Guide for additional information.

QUESTION

How often can I use my Clarisonic Sonic Cleansing Brush?

ANSWER

Clarisonic Sonic Cleansing Brushes are gentle enough for twice-daily use. We recommend using your Clarisonic Sonic Cleansing Brush as the cleansing step in your daily skin care routine, whenever you normally cleanse your face.

QUESTION

Should I use my Clarisonic Sonic Cleansing Brush once or twice a day? I’ve only been using once a day and the results have been great!

ANSWER

You know your skin best, so we suggest doing what you find works best for your skin type. All Clarisonic Sonic Cleansing Brushes are designed to be gentle enough for twice-daily use.

QUESTION

What type of cleanser should I use with my Clarisonic Sonic Cleansing Brush?

ANSWER

Our specially-formulated cleansers are optimized for use with Clarisonic Sonic Cleansing Brushes, but feel free to use any non-abrasive cleanser you love.

QUESTION

Can I use my Clarisonic Sonic Cleansing Brush in the shower or bathtub?

ANSWER

Yes. Your Clarisonic Sonic Cleansing Brush is waterproof for use in the shower or bathtub. As with any electrical device, do not use the charging cradle or pLink® charger while bathing or where it can fall or be pulled into a tub or sink.

QUESTION

Is my Clarisonic Sonic Cleansing Brush durable?

ANSWER

Yes. All Clarisonic Sonic Cleansing Brushes go through extensive testing to ensure quality and durability.

QUESTION

Can I share brush heads with other people?

ANSWER

It is recommended that you do not share a brush head with another individual, especially if you or the other individual have any skin conditions.

QUESTION

Which Clarisonic Sonic Cleansing Brush would be best for my teenager?

ANSWER

We have heard from a lot of our users that teenagers love the Clarisonic Mia® and Clarisonic Mia 2® for their compact size and color offerings, but any Clarisonic Sonic Cleansing Brush will offer sonic cleansing benefits and make a great addition to a teenager’s skincare routine.

QUESTION

Can I use a Clarisonic Sonic Cleansing Brush if I have a pacemaker?

ANSWER

Clarisonic Sonic Cleansing Brushes are believed to be safe for use with many common pacemakers. If you have any questions, consult your physician or pacemaker manufacturer prior to use. Be aware that the chargers use magnets.

QUESTION

Why do some Clarisonic Sonic Cleansing Brushes offer different speeds?

ANSWER

The different speeds are designed to allow for different sensorial preferences and personal customization. We recommend that new users begin on the lower speed and gradually increase to higher speeds.

QUESTION

What speed should I use with my Clarisonic Sonic Cleansing Brush?

ANSWER

If you have a Clarisonic model that offers multiple speeds (Clarisonic Mia 2® or Clarisonic Mia Fit, Clarisonic Smart Profile and Clarisonic Smart Profile uplift), we recommend starting on the lowest speed and working your way up to the speed you enjoy most.

QUESTION

What exactly am I changing when I adjust the speed of my Clarisonic Sonic Cleansing Brush?

ANSWER

Changing the speed is an adjustment of how far to the left and right the brush head oscillates. The speed does not change the number of movements per second, therefore each speed still offers deep cleansing.

QUESTION

I’ve heard some people experience blemishes or breakouts when first using a Clarisonic Sonic Cleansing Brush. Why does this happen?

ANSWER

A very small percentage of people may experience some blemishes after using a Clarisonic Sonic Cleansing Brush during the first week. This is because the Clarisonic Sonic Cleansing Brush is deeply cleansing and flushing the impurities out of your skin, which sometimes results in a brief breakout. This process may seem similar to the "purging" process often experienced with professional facials, where impurities trapped deep in the skin are brought to the surface.

QUESTION

Can I use my Clarisonic Sonic Cleansing Brush if I have a sunburn?

ANSWER

If you have a severe sunburn or have open wounds or lesions, we do not recommend using your Clarisonic Sonic Cleansing Brush. Always consult your skincare professional.

QUESTION

How should I care for my skin after using my Clarisonic Sonic Cleansing Brush to ensure my skin doesn’t get too dry?

ANSWER

Clarisonic Sonic Cleansing Brushes are not harsh or irritating, and have been proven in clinical studies to be safe and gentle for daily use without disruption to the skin barrier. Therefore, there is no need for any additional moisturizing procedures when using the Clarisonic Sonic Cleansing Brush. If your skin feels dry after using your Clarisonic Sonic Cleansing Brush, we recommend using a more mild cleanser that may be gentler on your skin.

QUESTION

Do I need to alter my makeup routine when using a Clarisonic Sonic Cleansing Brush?

ANSWER

No. In fact, as a result of smoother skin, you may experience a more even application of foundation and notice you are using less makeup.

QUESTION

Can I wear makeup after using my Clarisonic Sonic Cleansing Brush?

ANSWER

Yes. Sonic skin cleansing does not affect your ability to wear makeup; in fact, you may notice the makeup you apply looks better on your smooth and radiant skin.

QUESTION

Can I use my Clarisonic Sonic Cleansing Brush when traveling internationally?

ANSWER

Yes. All models feature a universal charger for worldwide use

QUESTION

Can I take my Clarisonic Sonic Cleansing Brush with me in my carry-on when I travel? Or will airport security take it away?

ANSWER

You should have no problem carrying your Clarisonic Sonic Cleansing Brush through airport security; our team here travels with it frequently. However, if you want to be extra cautious, you can always place your Clarisonic Sonic Cleansing Brush in checked luggage.

QUESTION

How do I clean my Clarisonic Sonic Cleansing Brush?

ANSWER

Once a week, wash the brush head and the handle separately using warm water and mild anti-bacterial soap. The handle is sealed and fully waterproof. Never attempt to open the brush handle for any reason. To dry the brush after use, rub the brush head against a towel for 5–10 seconds while it is powered on, or simply replace the brush head cap and let it air dry between uses. Do not use abrasive cleaners or chemicals to clean any part of the handle or brush head. Do not put any part of the handle in a dishwasher. Unplug the charging cradle before you clean it. After unplugging the cradle, wipe it with a soft, damp cloth. Do not immerse the cradle in water.

QUESTION

How often should I charge my Clarisonic Sonic Cleansing Brush?

ANSWER

When used at the normal speed, the Clarisonic Mia® and Clarisonic Mia 2® models have an average battery life of 24 uses. All of our cleansing brushes feature low-battery warnings. See your User Guide for more information.

QUESTION

How often should I replace the brush head on my Clarisonic Sonic Cleansing Brush?

ANSWER

To maintain proper and effective cleansing, we recommend replacing your brush head every three months.

QUESTION

Does the three-minute T-Timer® beep?

ANSWER

The Clarisonic PLUS has a customizable T-Timer that allows you to turn off the beeps if desired. If the T-Timer is turned on, it will beep and momentarily pause to indicate it is time to move to another part of your face.

QUESTION

What is the Body Mode feature?

ANSWER

The Clarisonic PLUS handle switches to Body Mode when it detects that the Body Brush Head is attached. When you press the speed button while in Body Mode, it toggles between constant and pulse modes. Pulse mode is great for the head/neck area and provides a different sensation than constant mode.

QUESTION

How do I adjust the T-Timer and power level on my Clarisonic PLUS?

ANSWER

The Clarisonic PLUS features a proprietary T-Timer that beeps and pauses momentarily to indicate it is time to move to another part of your face. The Clarisonic PLUS is factory-set with the one-minute cleansing cycle, but has the option to extend the cycle to two minutes with or without the T-Timer beeps. To change the cleansing duration, turn your Clarisonic PLUS on and hold the power button for at least 10 seconds. After three seconds, you will hear three tones (telling you which power level the device is on). Then you will hear beeps relating to the cleansing cycle duration and T-Timer settings. Refer to your User Guide for more information.

QUESTION

How is the Body Brush Head different from the facial brush heads Clarisonic offers?

ANSWER

The Body Brush Head is 1/2" larger in diameter than the facial brush heads. Also, unlike our facial brush heads, all the bristles on the Body Brush Head oscillate, meaning there are no stationary bristles that act like a splash guard.

QUESTION

Why was the Clarisonic Mia 2 created?

ANSWER

The Clarisonic Mia 2 is our offering to customers that want added features and benefits in a compact, travel-friendly design.

QUESTION

Can I adjust the speed of my Clarisonic Mia 2?

ANSWER

Yes. The Clarisonic Mia 2 offers a choice of two speeds: low and normal. To change speeds, press the speed button while the Clarisonic Mia 2 is on. The factory default setting is low. Speed is indicated visually: if the lower LED light on the Clarisonic Mia 2 is on, the speed is low. If the upper LED light on the Clarisonic Mia 2 is on, the speed setting is normal.

QUESTION

Does the Clarisonic Mia 2 have a T-Timer?

ANSWER

Yes. For even and thorough cleansing of your face, the Clarisonic Mia 2 features a proprietary T-Timer that pauses momentarily to indicate it is time to move to another part of your face. Your Clarisonic Mia 2 is set to a one-minute cleansing mode: 20 seconds on your forehead, 20 seconds on your nose/chin, and 10 seconds on each cheek.

QUESTION

Is the Clarisonic Mia 2 better than the Clarisonic Mia 1?

ANSWER

The Clarisonic Mia 1 and Clarisonic Mia 2 offer the same powerful yet gentle patented sonic cleansing technology that cleanses six times better than manual cleansing. The Clarisonic Mia 1 is our most basic model and is ideal for consumers that want just the essentials. The Clarisonic Mia 2 offers more options to customize your cleansing with varying speeds and a pulsing T-Timer.

QUESTION

Does the Clarisonic Mia 1 have a T-Timer?

ANSWER

No, but the Clarisonic Mia will automatically shut off after one minute.

QUESTION

What is the difference between the Clarisonic Mia1 and the other, larger models?

ANSWER

The Clarisonic Mia 1 has one button, one speed, no T-Timer, and is not compatible with the Body Brush Head. The Clarisonic Mia 1 is also significantly smaller and lighter than the larger handles. The Clarisonic Mia 1 charger is not a cradle but a magnetic pLink® charger that attaches to the base of the device.

QUESTION

How do the Clarisonic Mia 1 and Clarisonic Mia 2 and Clarisonic Mia 3 handles compare in size?

ANSWER

The Clarisonic Mia 1 and Clarisonic Mia 2 are the same size and are smaller and lighter than the Clarisonic Mia 3 handle, making them perfect for travel as well as for use at home.

QUESTION

How long does it take to completely charge the Clarisonic Mia 1 using the pLink charger?

ANSWER

Approximately 24 hours.

QUESTION

Does the Clarisonic Mia 1 have a battery life indicator?

ANSWER

No. However, all of our models have a charge indicator LED light (located on the back of the handle for all devices except the Clarisonic Mia 2, where it’s located on the front of the handle) which informs you that the device is being charged when you have it connected to the pLink charger or charging cradle. This charge indicator also pulses and flashes when your device has a low battery and needs to be recharged.

QUESTION

How long is the Clarisonic Mia 1 warranty?

ANSWER

The Clarisonic Mia 1 has a one-year warranty.

QUESTION

Can I change the speed setting on the Clarisonic Mia 1?

ANSWER

No. The Clarisonic Mia 1 has only one speed.

QUESTION

What is unique about Clarisonic brush heads?

ANSWER

Each Clarisonic brush head is expertly engineered for a specific skin type or skin concern. Our sonic brush heads are optimally designed to work at the precise frequency of our devices; oscillating at over 300 movements per second.

QUESTION

Are Clarisonic brush heads patented?

ANSWER

We have clinically tested the softness and effectiveness of our brushes, and have several patents on our unique design and functionality.

QUESTION

What material are Clarisonic brush heads made of?

ANSWER

Clarisonic brush heads are made from FDA-grade DuPont TYNIEX® Supersoft Filament, some of the softest material available. Each bristle is uniquely rounded on the end or specifically texturized to provide a gentle and comfortable cleanse.

QUESTION

How do I remove the brush head from my Clarisonic Sonic Cleansing Brush?

ANSWER

To remove the brush head, grip the brush head firmly, then push and twist it counter-clockwise (like a medicine cap). Then pull the head away from the handle. To attach the brush head, push down and twist the head clockwise until it snaps into place. Be sure you hear a light snap.

*You may find it easier to remove and attach your brush head with the brush head cap on, which acts as a tool to increase your grip.

QUESTION

After I use my Clarisonic Sonic Cleansing Brush , I notice the brush head is stained from my makeup. Is this normal?

ANSWER

Using your Clarisonic Sonic Cleansing Brush to remove makeup may stain the bristles, but will not affect performance. If discoloration occurs, clean the brush head with soap and water.

QUESTION

How do I ensure that my brush head stays clean and bacteria free?

ANSWER

The Clarisonic brush head is made of non-porous material that does not harbor bacteria. To ensure your brush head is thoroughly clean, we recommend simply using warm water and anti-bacterial soap to wash your brush head once a week. It is important to replace of your brushes every 3 months.

QUESTION

Is it ok to share brush heads with another user?

ANSWER

We recommend not sharing a brush head with another person, especially if you or any other user has any skin conditions.

QUESTION

Should I dry my brush head after each use?

ANSWER

We recommend shaking off excess water after use. There is no need to dry your brush head manually after each use, just put the brush head cap back on the cleansing brush, and place in a well-ventilated area, and it will dry on its own between uses.

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QUESTION

Does Clarisonic offer brush heads for different skin types?

ANSWER

For the most customized experience possible, Clarisonic has specifically developed brush heads for different skin types and skin concerns. Our Sensitive and Delicate Brush Heads vary in bristle length, the longest length providing the plushest feel. This offers different levels of gentleness, while each is equally effective. We have a brush head that is designed for specific skin concerns; our Deep Pore Cleansing Brush Head. It works in a unique way to effectively cleanse skin with specific needs or concerns.

QUESTION

What is so different about the Deep Pore Cleansing Brush Head?

ANSWER

The Deep Pore Cleansing Brush Head uses a unique gradation of bristle firmness and dual-action motion to cleanse deep within your pores and uneven areas of the face like around the nose where oil can build up.

QUESTION

Can I use the Deep Pore Cleansing brush head if I have sensitive skin?

ANSWER

Yes, the Deep Pore Cleansing Brush Head has been tested and is safe for use twice daily. Some people with sensitive skin however, prefer to partner the Deep Pore Cleansing Brush Head with a Sensitive or Delicate Brush Head. They use the Deep Pore Cleansing Brush Head every few days or once a week as their deep cleansing facial.

QUESTION

Which Clarisonic brush head is right for me?

ANSWER

We recommend starting with our Sensitive Brush Head, which is perfect for normal to sensitive skin and comes standard on all of our cleansing devices. From there, it is easy to gauge what type of cleanse you are looking for. If you have healthy skin and are looking for a more vigorous cleanse, we suggest the normal brush head. If you have extremely delicate skin and desire the most gentle cleanse, we recommend the delicate brush head. If you have condition specific concerns, such as large pores or acne, consider the Deep Pore Cleansing Brush Head.

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QUESTION

How does the pLink® charger work?

ANSWER

The charger magnetically attaches to the handle at its “base.” A fully charged Clarisonic Mia® gives 20 minutes of use. The pLink charger is compatible with 100-240 Volts AC; 50/60 Hz, allowing it to be used worldwide.

QUESTION

How can I be sure my Clarisonic Mia or Clarisonic Mia 2® is charging when using the pLink charger?

ANSWER

When attaching the pLink charger to your Mia or Mia 2, the brush head should pulse once. The charge indicator LED light on your Mia or Mia 2 will flash while charging, and glow solid when fully charged.

QUESTION

What does pLink stand for in the charger name?

ANSWER

Power link. It also makes a "plink" sound as it magnetically partners to the handle.

QUESTION

Can I charge the Mia 1 or Mia 2 with the charging cradle?

ANSWER

No, the Mia and Mia 2 handles are not compatible with the charging cradle for the Clarisonic PLUS.

QUESTION

Can I leave my Clarisonic PLUS in the charging cradle after every use?

ANSWER

Yes. You cannot overcharge your Clarisonic Sonic Cleansing Brush, so feel free to leave if on the charger all the time if that works best for you.

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QUESTION

Are the cleansers paraben-free?

ANSWER

Yes. All of our cleansers are paraben-free.

QUESTION

Does Clarisonic make a moisturizer?

ANSWER

Clarisonic does not offer any moisturizers at this time.

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QUESTION

What does it mean when my Clarisonic Sonic Cleansing Brush doesn’t light up or beep when placed in the charger?

ANSWER

This could be a symptom of a few different problems. Try plugging the charger into another outlet in another part of the house (in case your current outlet has no power) and charge overnight. If this doesn’t solve the issue, please call customer service and we will be happy to help you find a solution.

QUESTION

What does it mean when the green light on my Clarisonic Sonic Cleansing Brush doesn’t stop flashing, even after 48 hours of charging?

ANSWER

Although defective product is extremely rare for us, because every unit is subjected to rigorous inspection and test procedures to ensure it meets our specifications, it is possible that your Clarisonic Sonic Cleansing Brush is malfunctioning. The most likely cause is your handle. Please call customer service and we will be happy to replace it for you.

QUESTION

What does it mean when my Clarisonic Sonic Cleansing Brush beeps five times, but doesn’t start?

ANSWER

Have you charged it for 5 hours at minimum, or overnight? The most probable cause is that your battery is too low, and you should try charging it overnight. If this doesn’t solve the issue, please call customer service and we will be happy to help you find a solution.

QUESTION

What does it mean when my Clarisonic Sonic Cleansing Brush beeps correctly and I can hear the motor, but the brush doesn’t seem to be working properly?

ANSWER

Have you tried removing and reinstalling your brush head? The most probable cause is that your brush head is not installed properly. Remove and reinstall your brush head, making sure you clean all debris from the brush head. If this doesn’t solve the issue, please call customer service and we will be happy to help you find a solution.

QUESTION

What does it mean if my Clarisonic Sonic Cleansing Brush beeps correctly, but I can’t hear any motor noise and the brush doesn’t seem to be moving?

ANSWER

It may be possible that one of the parts of your handle has broken. Please call customer service to get more in-depth instructions, and we will be happy to replace it for you if need be.

QUESTION

What does it mean if my Clarisonic Sonic Cleansing Brush only runs a few minutes from a full charge?

ANSWER

Have you charged it overnight? If it’s properly charged, it is possible that your unit is malfunctioning. Please call customer service to get more in-depth instructions, and we will be happy to replace it for you if need be.

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QUESTION

What are the shipping methods and rates?

ANSWER

Shipping is free (using Expedited Parcel) for all orders of $70 and more before tax. Clarisonic.ca ships via Canada Post to Canadian addresses only. Canada Post does not deliver on Saturday or Sunday.
Orders will be processed within 1-2 business days. All shipping times below are applied after the order processing time.
Canada Post - Priority Courier
$14.95 shipping cost regardless of $ amount of order. Delivery between 1 day to 2 days after order processing depending on geographic location.
Canada Post - Xpress Post
$9.95 shipping cost regardless of $ amount of order. Delivery between 1 to 3 days after order processing depending on geographic location.
Canada Post - Expedited Parcel
$7.95 shipping cost regardless of $ amount of order. Delivery between 1 to 8 days after order processing depending on geographic location.

QUESTION

How can I track my order?

ANSWER

To track your order, please use the tracking number included in your shipping confirmation email.
This tracking number can also be accessed via the My Order History section for those with accounts.
If you have questions about your order, please check order status by clicking here. Don’t hesitate to call us at 1-866-459-1860 (Monday to Friday 9:00 am to 5:00 pm Eastern time) or email us and we will be happy to assist you.

QUESTION

How can I modify my order?

ANSWER

Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.However, you may refuse the package at the door.
If you have questions about an order you have already placed, please contact Clarisonic's Customer Support at 1-866-459-1860 (Monday to Friday 9:00 am to 5:00 pm Eastern time) or use the Contact Us page and select the subject "Shipping/ordering". To expedite your request, enter your order confirmation number in the Message and describe your concern. If you decide to contact us by phone, please have your order confirmation number available. We will always do our best to accommodate your needs.

QUESTION

Will I get a shipping confirmation?

ANSWER

When you check out, we will send you an email to confirm your order.
Once your order has shipped, we'll send you another email to confirm shipment. The shipping tracking information will be included in this email so you can check the status of your order whenever you like.

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QUESTION

Where can I read product reviews?

ANSWER

Product reviews are featured on the products’ pages.

QUESTION

Which stores carry Clarisonic products?

ANSWER

To find an authorized retailer of Clarisonic products, you can visit our Retail Locator here or you can buy direct from this website here. Please be aware that online auction and marketplace sites (such as Groupon and eBay) are not authorized retailers of Clarisonic products. Clarisonic product warranties are only valid when products are purchased from an authorized retailer.

QUESTION

Can dermatologists prescribe Clarisonic products?

ANSWER

Many dermatologists recommend and actually use Clarisonic products in their practices.

QUESTION

How soon will my order arrive when ordering online?

ANSWER

Delivery depends on the chosen shipping method. See all shipping times here.

QUESTION

What is the life expectancy of my Clarisonic product?

ANSWER

Clarisonic products are warranted from one to three years, depending on the specific model.

QUESTION

Can I recycle old Clarisonic devices or brush heads?

ANSWER

No.

QUESTION

Does my Clarisonic device have a warranty?

ANSWER

Yes, the warranty is printed on the box and is also listed here.

QUESTION

Is my Clarisonic device guaranteed?

ANSWER

Yes! All Clarisonic Sonic Cleansing Brushes have a 90-Day Feel & See Guarantee, not including brush heads, accessories or cleansers

QUESTION

How do I return my Clarisonic device if I have an issue?

ANSWER

If for any reason you are not completely satisfied with your Clarisonic purchase, simply return the purchased products within ninety (90) days of the delivery. Please note that all promotional products, including free samples and gift with purchases, must be returned. We will be happy to credit your account for the amount of the purchase.

Address:
L’Oréal Canada Return Department
3500 rue Douglas-B.-Floreani, Door 31-32
Saint-Laurent, QC, H4S 2B9

We recommend that you return all products unopened and in the same condition in which they were delivered via Canada Post and that you send your return via Canada Post for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable.

QUESTION

If I received my Clarisonic as a gift, does the warranty and return policy still apply?

ANSWER

Yes.

● Be sure your face brush is registered. The warranty is only valid on registered products.
● Verify that your face brush was purchased from an authorized retailer.

QUESTION

How do I use enjoy the promotion?

ANSWER

All promotions are available for a limited time, while supplies last and cannot be used once expired. Quantities of samples are limited and offer is subject to availability. Available samples may differ from original offering at any time based upon availability and this may not be reflected in advertisements. Only authorized purchases will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer and to modify or cancel this promotion due to system errors or unforeseen problems. We reserve the right to substitute any free item offered with an item if equal or greater value. Offer cannot be combined with any other offer or promotion. Offer not applicable on gift sets unless stated otherwise. Cannot be applied to previous orders. Other conditions may apply. Offer is subject to change without notice.

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