Unfortunately we are not able to cancel or modify orders once submitted. However, you may refuse the package at the door. If for any reason you are not completely satisfied with your Clarisonic purchase, simply return the purchased products within ninety (90) days of the delivery. Please note that all promotional products, including free samples and gift with purchases, must be returned. We will be happy to credit your account for the amount of the purchase.

L’Oréal Canada Return Department
3500 rue Douglas-B.-Floreani, Door 31-32
Saint-Laurent, QC, H4S 2B9

We recommend that you return all products unopened and in the same condition in which they were delivered via Canada Post and that you send your return via Canada Post for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable. 

If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-866-459-1860 (Monday to Friday 9:00 am to 5:00 pm Eastern Time). The carrier will be notified and the damaged package and the damaged items will be replaced. 

Returns or exchanges for purchases made online may not be accepted for return or exchange at a Clarisonic Counter.

We're sorry, but returns or exchanges for purchases made in a Clarisonic retail store or partnered retail location may not be returned to If the item you wish to return was not purchased through, we recommend returning to the place of purchase for resolution. In the event you are unable to return to the place of purchase, please contact our customer service at 1-866-459-1860 (Monday to Friday 9:00 am to 5:00 pm Eastern Time) for assistance.