Frequently Asked Questions

 

Welcome to Clarisonic Frequently Asked Questions.
Check below to see if we have the answer to your question.

 


CLEANSING

QUESTION
What is the Clarisonic Sonic Cleansing Brush?
ANSWER
The Clarisonic Sonic Cleansing Brush uses our patented sonic oscillatory technology, cleansing six times better than your hands alone. A Clarisonic Sonic Cleansing Brush is your first step toward sonic skin transformation, and guarantees cleaner, smoother, younger-looking skin.
QUESTION
What is sonic skin cleansing?
ANSWER
The Clarisonic Sonic Cleansing Brush, powered by our patented sonic technology, works with the skin's natural elasticity, oscillating at more than 300 movements per second to gently massage away impurities trapped within pores.
QUESTION
Why is sonic skin cleansing unique?
ANSWER
Sonic skin cleansing is a breakthrough in the way you cleanse your face and the first step in sonic skin transformation. Unlike traditional cleansing methods and other cleansing brushes on the market, which rotate or vibrate, Clarisonic Sonic Cleansing Brushes move back and forth with skin's natural elasticity to get rid of more dirt, oil and makeup—cleansing six times better than your hands alone. And when skin is free of impurities, it not only feels softer, it looks healthier and more radiant too.
QUESTION
What are the benefits of Clarisonic's patented sonic cleansing technology?
ANSWER
  • Cleanses skin six times better than your hands alone.
  • Removes impurities from skin and pores so creams, serums and moisturizers are absorbed better.
  • Gentle enough for twice daily use even on skin affected by conditions like rosacea and seborrheic dermatitis.*
*If you are under a doctor's care for any skin condition, please consult your physician before using a Clarisonic Sonic Cleansing Brush.
QUESTION
What does sonic cleansing feel like?
ANSWER
The gentle micro-massage movement feels subtle but soothing as the brush is moved around the face. The brush head should never feel scratchy or irritating. If there is any discomfort, ensure both your face and the brush head are thoroughly damp and/or try using more cleanser. Do not apply excessive pressure when using, but rather, allow the weight of the brush to do the work for you.
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CLEANSING BRUSHES

QUESTION
Are Clarisonic Sonic Cleansing Brushes dermatologist-tested?
ANSWER
Yes, Clarisonic Sonic Cleansing Brushes are recommended and used to augment in-office treatments by leading skin care professionals, including dermatologists, cosmetic surgeons and aesthetic consultants.
QUESTION
How do I know a Clarisonic Sonic Cleansing Brush would be safe and gentle enough for my skin?
ANSWER
Clarisonic Sonic Cleansing Brushes are used and recommended by leading skin care professionals, including dermatologists, cosmetic surgeons, and aesthetic consultants. The products are proven to be safe and gentle, even for use on certain skin conditions like rosacea and acne.*

*Consult your skincare professional before using a Clarisonic Sonic Cleansing Brush if you have a skin condition.
QUESTION
Do Clarisonic Sonic Cleansing Brushes cause any damage to the skin’s elasticity?
ANSWER
No. Clarisonic Sonic Cleansing Brushes gently cleanse by working with the natural elasticity of your skin. The oscillation of the brush stays in the safe zone of the skin's natural elasticity curve, meaning it won’t damage skin.
QUESTION
Is the Clarisonic Sonic Cleansing Brush safe to use on sensitive and very delicate skin?
ANSWER
Yes, Clarisonic Sonic Cleansing Brushes have been proven safe and gentle for most skin types. The sensitive and delicate brush heads are specially designed for more sensitive skin types. If you use another cleanser, we recommend testing it with the Clarisonic Sonic Cleansing Brush on your forearm prior to using it on your face. Some cleansers, including those with acids, may irritate your skin when used with the Clarisonic Sonic Cleansing Brush.*

*Consult your skin care professional. Do not use Clarisonic Cleansing Systems with mechanical exfoliants such as microbeads or shells.
QUESTION
Can I use a Clarisonic Sonic Cleansing Brush if I have mature skin?
ANSWER
Clarisonic Sonic Cleansing Brushes are designed for use with most skin types.
QUESTION
If I have acne or another skin condition, is it still safe to use a Clarisonic Sonic Cleansing Brush?
ANSWER
Clarisonic Sonic Cleansing Brushes are remarkably gentle for most skin types, including skin affected by complicated conditions.

Ask your dermatologist why gentle cleansing is so important for the skin of people suffering from seborrheic dermatitis, rosacea and acne.*

If you are under a doctor’s care for any skin condition, or if you have or think you may have a skin condition, consult your physician. Do not use a Clarisonic Sonic Cleansing Brush if you:
  • have heightened skin allergies
  • have an extreme sunburn
  • have open wounds or open lesions
  • are taking medication that can cause skin sensitivity*
  • recently had a facial cosmetic procedure*
  • have pustular acne, or serious sensitive–skin disorders and/or infections*
*If you are under a doctor’s care for any skin condition, please consult your physician before using a Clarisonic Sonic Cleansing Brush.
QUESTION
Are Clarisonic Sonic Cleansing Brushes designed for use by men?
ANSWER
Yes. Many men experience a closer, smoother shave when using their Clarisonic Sonic Cleansing Brush for a pre-shave cleanse. We also find many men appreciate the convenience of using it in the shower.
QUESTION
Can Clarisonic Sonic Cleansing Brushes be used on young skin?
ANSWER
Clarisonic Sonic Cleansing Brushes are multi-generational skin care devices. Our brushes are extremely gentle and will not cause damage to skin when used properly. We do not, however, recommend using Clarisonic Sonic Cleansing Brushes on the faces of young children that have not developed independent facial cleansing habits and/or do not understand what the device is used for.
QUESTION
What is the best age to start using a Clarisonic Sonic Cleansing Brush?
ANSWER
Clarisonic Brush Heads are gentle and can be used on skin of most ages. The right age to begin sonically cleansing varies from person to person. We recommend waiting until children are "tweens" and understand the concept and importance of facial cleansing before introducing them to a Clarisonic Sonic Cleansing Brush.
QUESTION
Will a Clarisonic Sonic Cleansing Brush help me get a closer shave or help prevent ingrown hairs?
ANSWER
Many men experience a closer, smoother shave when using their Clarisonic Sonic Cleansing Brush for a pre-shave cleanse. However, ingrown hairs are a medical condition and we do not make any medical claims about our products. Always consult your skincare professional.
QUESTION
How soon will I see results when using a Clarisonic Sonic Cleansing Brush?
ANSWER
All skin is different, and results vary from person to person. Many users experience an immediate result of radiant, smooth, and healthy-looking skin. In as little as 14 days, the Clarisonic Sonic Cleansing Brush works to transform skin and can reduce the appearance of fine lines, minimize pores, and improve skin texture.
QUESTION
Will the Clarisonic Sonic Cleansing Brush remove sunless tanner?
ANSWER
Clarisonic Sonic Cleansing Brushes, particularly the Body Brush Head that comes standard with the Clarisonic PLUS, are perfect for preparing the skin for the application of sunless tanner by gently removing dry patches that may lead to uneven application. However, Clarisonic Sonic Cleansing Brushes do not aggressively exfoliate and will not remove sunless tanner.
QUESTION
Can Clarisonic Sonic Cleansing Brushes be used with Retin-A?
ANSWER
We have heard of some users having great success with the combination of a Clarisonic Sonic Cleansing Brush and Retin-A. We recommend using the Delicate Brush Head and, as always, consulting your skincare professional.
QUESTION
What are the differences between Clarisonic Sonic Cleansing Brushes and other skin care devices?
ANSWER
Many other skin care devices on the market use spinning, rotary technology or a vibration combined with an exfoliating cream. Clarisonic Sonic Cleansing Brushes gently oscillate back and forth with skin's natural elasticity, and are proven safe and gentle for twice daily use, while other products may scrub or abrade the surface of your skin.
QUESTION
How is the Clarisonic Sonic Cleansing Brush different than a microdermabrasion product?
ANSWER
Microdermabrasion products abrade the skin and are not meant for daily use. Designed for twice-daily use, Clarisonic Sonic Cleansing Brushes use patented sonic oscillation technology that works with the skin's natural elasticity to clean gently, deeply and thoroughly.
QUESTION
Why should I choose a Clarisonic Sonic Cleansing Brush over a common rotary brush?
ANSWER
Clarisonic Sonic Cleansing Brushes use patented sonic oscillatory movements, which are much different than a rotary brush that spins round and round on the skin. While rotary brushes can be harsh on the skin, the micro-movements of the Clarisonic Sonic Cleansing Brush gently and effectively massage the skin back and forth, flushing out impurities from the skin.
  • Superior Cleansing: Rotary devices only rotate in one direction. Sonic oscillation moves in two directions. Skin is a 3D surface and the dual direction provides a much deeper and dynamic cleansing action.

  • Safety: Clarisonic Sonic Cleansing Brushes have a safety mechanism that automatically stops the oscillation and movement if the brush is pressed aggressively on the skin. When a rotary brush is pressed to the skin it may continue to move, potentially damaging skin.
QUESTION
How do I use my Clarisonic Sonic Cleansing Brush?
ANSWER
Charge your Clarisonic Sonic Cleansing Brush for 24 hours before your first use. Prior to using your Clarisonic Sonic Cleansing Brush, remove eye makeup by hand. Wet your face and brush head with warm water and apply cleanser (either to your face or the brush head directly, whichever you prefer). Start the cleansing cycle by pressing the power button, and gently move the brush in circular movements across the face. We recommend that you use the brush for 20 seconds on the forehead, 20 seconds on the nose/chin and 10 seconds on each cheek. When you are finished, rinse the brush head and handle with warm water. Refer to your User Guide for additional information.
QUESTION
How often can I use my Clarisonic Sonic Cleansing Brush?
ANSWER
Clarisonic Sonic Cleansing Brushes are gentle enough for twice-daily use. We recommend using your Clarisonic Sonic Cleansing Brush as the cleansing step in your daily skin care routine, whenever you normally cleanse your face.
QUESTION
Should I use my Clarisonic Sonic Cleansing Brush once or twice a day? I’ve only been using once a day and the results have been great!
ANSWER
You know your skin best, so we suggest doing what you find works best for your skin type. All Clarisonic Sonic Cleansing Brushes are designed to be gentle enough for twice-daily use.
QUESTION
What type of cleanser should I use with my Clarisonic Sonic Cleansing Brush?
ANSWER
Our specially-formulated cleansers are optimized for use with Clarisonic Sonic Cleansing Brushes, but feel free to use any non-abrasive cleanser you love.
QUESTION
Can I use my Clarisonic Sonic Cleansing Brush in the shower or bathtub?
ANSWER
Yes. Your Clarisonic Sonic Cleansing Brush is waterproof for use in the shower or bathtub. As with any electrical device, do not use the charging cradle or pLink® charger while bathing or where it can fall or be pulled into a tub or sink.
QUESTION
Can I use my Clarisonic Sonic Cleansing Brush on my body?
ANSWER
For head-to-toe sonic cleansing, we suggest investing in the Clarisonic PLUS model which features a unique Body Mode and is compatible with our Body Brush Head. The Body Brush Head gently exfoliates, removing dead skin cells, to smooth the skin on your back, legs, arms and feet. Daily use leaves skin soft and healthy-looking with reduced appearance of dry patches.
QUESTION
Is my Clarisonic Sonic Cleansing Brush durable?
ANSWER
Yes. All Clarisonic Sonic Cleansing Brushes go through extensive testing to ensure quality and durability.
QUESTION
Can I share brush heads with other people?
ANSWER
It is recommended that you do not share a brush head with another individual, especially if you or the other individual have any skin conditions.
QUESTION
Can I interchange brush heads between different Clarisonic Sonic Cleansing Brush models?
ANSWER
You can interchange facial brush heads, but the Body Brush Head is only compatible with the Clarisonic PLUS.
QUESTION
Which Clarisonic Sonic Cleansing Brush would be best for my teenager?
ANSWER
We have heard from a lot of our users that teenagers love the Clarisonic Mia® and Clarisonic Mia 2® for their compact size and color offerings, but any Clarisonic Sonic Cleansing Brush will offer sonic cleansing benefits and make a great addition to a teenager’s skincare routine.
QUESTION
Can I use a Clarisonic Sonic Cleansing Brush if I have a pacemaker?
ANSWER
Clarisonic Sonic Cleansing Brushes are believed to be safe for use with many common pacemakers. If you have any questions, consult your physician or pacemaker manufacturer prior to use. Be aware that the chargers use magnets.
QUESTION
Why do some Clarisonic Sonic Cleansing Brushes offer different speeds?
ANSWER
The different speeds are designed to allow for different sensorial preferences and personal customization. We recommend that new users begin on the lower speed and gradually increase to higher speeds.
QUESTION
What speed should I use with my Clarisonic Sonic Cleansing Brush?
ANSWER
If you have a Clarisonic model that offers multiple speeds (Clarisonic Mia 2® or Clarisonic PLUS), we recommend starting on the lowest speed and working your way up to the speed you enjoy most.
QUESTION
What exactly am I changing when I adjust the speed of my Clarisonic Sonic Cleansing Brush?
ANSWER
Changing the speed is an adjustment of how far to the left and right the brush head oscillates. The speed does not change the number of movements per second, therefore each speed still offers deep cleansing.
QUESTION
I’ve heard some people experience blemishes or breakouts when first using a Clarisonic Sonic Cleansing Brush. Why does this happen?
ANSWER
A very small percentage of people may experience some blemishes after using a Clarisonic Sonic Cleansing Brush during the first week. This is because the Clarisonic Sonic Cleansing Brush is deeply cleansing and flushing the impurities out of your skin, which sometimes results in a brief breakout. This process may seem similar to the "purging" process often experienced with professional facials, where impurities trapped deep in the skin are brought to the surface.
QUESTION
Can I use my Clarisonic Sonic Cleansing Brush if I have a sunburn?
ANSWER
If you have a severe sunburn or have open wounds or lesions, we do not recommend using your Clarisonic Sonic Cleansing Brush. Always consult your skincare professional.
QUESTION
How should I care for my skin after using my Clarisonic Sonic Cleansing Brush to ensure my skin doesn’t get too dry?
ANSWER
Clarisonic Sonic Cleansing Brushes are not harsh or irritating, and have been proven in clinical studies to be safe and gentle for daily use without disruption to the skin barrier. Therefore, there is no need for any additional moisturizing procedures when using the Clarisonic Sonic Cleansing Brush. If your skin feels dry after using your Clarisonic Sonic Cleansing Brush, we recommend using a more mild cleanser that may be gentler on your skin.
QUESTION
Do I need to alter my makeup routine when using a Clarisonic Sonic Cleansing Brush?
ANSWER
No. In fact, as a result of smoother skin, you may experience a more even application of foundation and notice you are using less makeup.
QUESTION
Can I wear makeup after using my Clarisonic Sonic Cleansing Brush?
ANSWER
Yes. Sonic skin cleansing does not affect your ability to wear makeup; in fact, you may notice the makeup you apply looks better on your smooth and radiant skin.
QUESTION
Can I use my Clarisonic Sonic Cleansing Brush when traveling internationally?
ANSWER
Yes. All models feature a universal charger for worldwide use
QUESTION
Can I take my Clarisonic Sonic Cleansing Brush with me in my carry-on when I travel? Or will airport security take it away?
ANSWER
You should have no problem carrying your Clarisonic Sonic Cleansing Brush through airport security; our team here travels with it frequently. However, if you want to be extra cautious, you can always place your Clarisonic Sonic Cleansing Brush in checked luggage.
QUESTION
How do I clean my Clarisonic Sonic Cleansing Brush?
ANSWER
Once a week, wash the brush head and the handle separately using warm water and mild anti-bacterial soap. The handle is sealed and fully waterproof. Never attempt to open the brush handle for any reason. To dry the brush after use, rub the brush head against a towel for 5–10 seconds while it is powered on, or simply replace the brush head cap and let it air dry between uses. Do not use abrasive cleaners or chemicals to clean any part of the handle or brush head. Do not put any part of the handle in a dishwasher. Unplug the charging cradle before you clean it. After unplugging the cradle, wipe it with a soft, damp cloth. Do not immerse the cradle in water.
QUESTION
How often should I charge my Clarisonic Sonic Cleansing Brush?
ANSWER
When used at the normal speed, the Clarisonic Mia® and Clarisonic Mia 2® models have an average battery life of 24 uses. Clarisonic PLUS has a battery life of about 28 uses when used at the normal speed. All of our cleansing brushes feature low-battery warnings. See your User Guide for more information.
QUESTION
How often should I replace the brush head on my Clarisonic Sonic Cleansing Brush?
ANSWER
To maintain proper and effective cleansing, we recommend replacing your brush head every three months.
QUESTION
Does the Clarisonic PLUS come in multiple colors?
ANSWER
Yes. The Clarisonic PLUS comes in white and pink.
QUESTION
Does the three-minute T-Timer® beep?
ANSWER
The Clarisonic PLUS has a customizable T-Timer that allows you to turn off the beeps if desired. If the T-Timer is turned on, it will beep and momentarily pause to indicate it is time to move to another part of your face.
QUESTION
What is the Body Mode feature?
ANSWER
The Clarisonic PLUS handle switches to Body Mode when it detects that the Body Brush Head is attached. When you press the speed button while in Body Mode, it toggles between constant and pulse modes. Pulse mode is great for the head/neck area and provides a different sensation than constant mode.
QUESTION
How do I adjust the T-Timer and power level on my Clarisonic PLUS?
ANSWER
The Clarisonic PLUS features a proprietary T-Timer that beeps and pauses momentarily to indicate it is time to move to another part of your face. The Clarisonic PLUS is factory-set with the one-minute cleansing cycle, but has the option to extend the cycle to two minutes with or without the T-Timer beeps. To change the cleansing duration, turn your Clarisonic PLUS on and hold the power button for at least 10 seconds. After three seconds, you will hear three tones (telling you which power level the device is on). Then you will hear beeps relating to the cleansing cycle duration and T-Timer settings. Refer to your User Guide for more information.
QUESTION
How is the Body Brush Head different from the facial brush heads Clarisonic offers?
ANSWER
The Body Brush Head is 1/2" larger in diameter than the facial brush heads. Also, unlike our facial brush heads, all the bristles on the Body Brush Head oscillate, meaning there are no stationary bristles that act like a splash guard.
QUESTION
Why was the Clarisonic Mia 2 created?
ANSWER
The Clarisonic Mia 2 is our offering to customers that want added features and benefits in a compact, travel-friendly design.
QUESTION
Can I adjust the speed of my Clarisonic Mia 2?
ANSWER
Yes. The Clarisonic Mia 2 offers a choice of two speeds: low and normal. To change speeds, press the speed button while the Clarisonic Mia 2 is on. The factory default setting is low. Speed is indicated visually: if the lower LED light on the Clarisonic Mia 2 is on, the speed is low. If the upper LED light on the Clarisonic Mia 2 is on, the speed setting is normal.
QUESTION
Does the Clarisonic Mia 2 have a T-Timer?
ANSWER
Yes. For even and thorough cleansing of your face, the Clarisonic Mia 2 features a proprietary T-Timer that pauses momentarily to indicate it is time to move to another part of your face. Your Clarisonic Mia 2 is set to a one-minute cleansing mode: 20 seconds on your forehead, 20 seconds on your nose/chin, and 10 seconds on each cheek.
QUESTION
Is the Clarisonic Mia 2 better than the Clarisonic Mia?
ANSWER
The Clarisonic Mia and Clarisonic Mia 2 offer the same powerful yet gentle patented sonic cleansing technology that cleanses six times better than manual cleansing. The Clarisonic Mia is our most basic model and is ideal for consumers that want just the essentials. The Clarisonic Mia 2 offers more options to customize your cleansing with varying speeds, a pulsing T-Timer and a durable, protective travel case.
QUESTION
Which brush heads work with the Clarisonic Mia?
ANSWER
The Clarisonic Mia works with all facial brush heads. The Body Brush Head is only compatible with the Clarisonic PLUS.
QUESTION
Does the Clarisonic Mia have a T-Timer?
ANSWER
No, but the Clarisonic Mia will automatically shut off after one minute.
QUESTION
What is the difference between the Clarisonic Mia and the other, larger models?
ANSWER
The Clarisonic Mia has one button, one speed, no T-Timer, and is not compatible with the Body Brush Head. The Clarisonic Mia is also significantly smaller and lighter than the larger handles. The Clarisonic Mia charger is not a cradle but a magnetic pLink® charger that attaches to the base of the device. The Clarisonic PLUS has three speeds and a programmable T-Timer. The Clarisonic PLUS is compatible with the Body Brush Head and charge in a charging cradle. The Clarisonic Mia 2® is a travel-friendly device like the Clarisonic Mia, but offers a second speed and T-Timer functionality.
QUESTION
How do the Clarisonic Mia, Clarisonic Mia 2 and Clarisonic PLUS handles compare in size?
ANSWER
The Clarisonic Mia and Clarisonic Mia 2 are the same size and are smaller and lighter than the Clarisonic PLUS handle, making them perfect for travel as well as for use at home.
QUESTION
How long does it take to completely charge the Clarisonic Mia using the pLink charger?
ANSWER
Approximately 24 hours.
QUESTION
Does the Clarisonic Mia have a battery life indicator?
ANSWER
No. However, all of our models have a charge indicator LED light (located on the back of the handle for all devices except the Clarisonic Mia 2, where it’s located on the front of the handle) which informs you that the device is being charged when you have it connected to the pLink charger or charging cradle. This charge indicator also pulses and flashes when your device has a low battery and needs to be recharged.
QUESTION
How long is the Clarisonic Mia warranty?
ANSWER
The Clarisonic Mia has a one-year warranty.
QUESTION
Can I change the speed setting on the Clarisonic Mia?
ANSWER
No. The Clarisonic Mia has only one speed.
QUESTION
Can I use the Clarisonic Mia on my body?
ANSWER
For the perfect sonic body cleanse, we suggest investing in the Clarisonic PLUS which features a Body Mode speed setting and are compatible with the Body Brush Head.
QUESTION
What is unique about Clarisonic brush heads?
ANSWER
Each Clarisonic brush head is expertly engineered for a specific skin type or skin concern. Our sonic brush heads are optimally designed to work at the precise frequency of our devices; oscillating at over 300 movements per second.
QUESTION
Are Clarisonic brush heads patented?
ANSWER
We have clinically tested the softness and effectiveness of our brushes, and have several patents on our unique design and functionality.
QUESTION
What material are Clarisonic brush heads made of?
ANSWER
Clarisonic brush heads are made from FDA-grade DuPont TYNIEX® Supersoft Filament, some of the softest material available. Each bristle is uniquely rounded on the end or specifically texturized to provide a gentle and comfortable cleanse.
QUESTION
How do I remove the brush head from my Clarisonic Sonic Cleansing Brush?
ANSWER
To remove the brush head, grip the brush head firmly, then push and twist it counter-clockwise (like a medicine cap). Then pull the head away from the handle. To attach the brush head, push down and twist the head clockwise until it snaps into place. Be sure you hear a light snap.

*You may find it easier to remove and attach your brush head with the brush head cap on, which acts as a tool to increase your grip.
QUESTION
After I use my Clarisonic Sonic Cleansing Brush , I notice the brush head is stained from my makeup. Is this normal?
ANSWER
Using your Clarisonic Sonic Cleansing Brush to remove makeup may stain the bristles, but will not affect performance. If discoloration occurs, clean the brush head with soap and water.
QUESTION
How do I ensure that my brush head stays clean and bacteria free?
ANSWER
The Clarisonic brush head is made of non-porous material that does not harbor bacteria. To ensure your brush head is thoroughly clean, we recommend simply using warm water and anti-bacterial soap to wash your brush head once a week. It is important to replace of your brushes every 3 months.
QUESTION
Is it ok to share brush heads with another user?
ANSWER
We recommend not sharing a brush head with another person, especially if you or any other user has any skin conditions.
QUESTION
Should I dry my brush head after each use?
ANSWER
We recommend shaking off excess water after use. There is no need to dry your brush head manually after each use, just put the brush head cap back on the cleansing brush, and place in a well-ventilated area, and it will dry on its own between uses.
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BRUSH HEADS

QUESTION
Does Clarisonic offer brush heads for different skin types?
ANSWER
For the most customized experience possible, Clarisonic has specifically developed brush heads for different skin types and skin concerns. Our Normal, Sensitive, and Delicate Brush Heads vary in bristle length, the longest length providing the plushest feel. This offers different levels of gentleness, while each is equally effective. We have a brush head that is designed for specific skin concerns; our Deep Pore Cleansing Brush Head. It works in a unique way to effectively cleanse skin with specific needs or concerns. Lastly, our Body Brush Head has the shortest bristle length and is larger in diameter, allowing for effective body cleansing with the Clarisonic PLUS model.
QUESTION
What is so different about the Deep Pore Cleansing Brush Head?
ANSWER
The Deep Pore Cleansing Brush Head uses a unique gradation of bristle firmness and dual-action motion to cleanse deep within your pores and uneven areas of the face like around the nose where oil can build up.
QUESTION
Can I use the Deep Pore Cleansing brush head if I have sensitive skin?
ANSWER
Yes, the Deep Pore Cleansing Brush Head has been tested and is safe for use twice daily. Some people with sensitive skin however, prefer to partner the Deep Pore Cleansing Brush Head with a Sensitive or Delicate Brush Head. They use the Deep Pore Cleansing Brush Head every few days or once a week as their deep cleansing facial.
QUESTION
Which Clarisonic brush head is right for me?
ANSWER
We recommend starting with our Sensitive Brush Head, which is perfect for normal to sensitive skin and comes standard on all of our cleansing devices. From there, it is easy to gauge what type of cleanse you are looking for. If you have healthy skin and are looking for a more vigorous cleanse, we suggest the normal brush head. If you have extremely delicate skin and desire the most gentle cleanse, we recommend the delicate brush head. If you have condition specific concerns, such as large pores or acne, consider the Deep Pore Cleansing Brush Head.
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OPAL

QUESTION
What is the Clarisonic Opal Sonic Infuser?
ANSWER
The Clarisonic Opal Sonic Skin Infuser is a palm-sized sonic device designed to help anti-aging products reach beneath skin’s surface where they can work their best. By gently massaging skin care products into the skin at 125 sonic movements per second, the Clarisonic Opal infuses our exclusive Anti-Aging Sea Serum or your favorite products to targeted areas better than manual application.
QUESTION
Why is sonic infusion unique?
ANSWER
The Clarisonic Opal Sonic Skin Infuser is a breakthrough in how we apply anti-aging products. Unlike any other application method on the market today, the Clarisonic Opal uses our proven sonic technology to apply eye serum more effectively and evenly than manual application for optimal results.
QUESTION
Who is the Clarisonic Opal Sonic Skin Infuser designed for?
ANSWER
Sonic infusion is ideal for all skin types. Do not use the Clarisonic Opal directly on the eye, the eyelid or within the soft tissue around your eye.
QUESTION
What are the benefits of sonic skin infusion?
ANSWER
Benefits include:
  • Immediately hydrates, leaving eye area feeling refreshed and energized
  • Firmer, tighter looking skin
  • Eye area looks younger
  • Refreshed appearance of eye area
  • Puffiness is visibly reduced in just 4 weeks
  • Eye area appears firmer with a noticeable improvement in elasticity in just 8 weeks
  • Reduced appearance of fine lines and wrinkles in just 8 weeks
Our scientific studies have shown that benefits improve with continued use.
QUESTION
What does sonic infusion feel like?
ANSWER
The Clarisonic Opal Infuser is designed to easily glide across the skin, and the gentle micro-movements are subtle and soothing. If you are experiencing drag or catching with the applicator tip, we recommend using more serum.
QUESTION
Can the Clarisonic Opal Infuser be used anywhere else on the body?
ANSWER
The Clarisonic Opal Infuser is safe for use on the face, the neck, the décolleté and the backs of the hands. The applicator tip is designed to work within the skin’s natural contours, especially around the eye and lip area.
QUESTION
What is included in each Clarisonic Opal Sonic Infusion System?
ANSWER
The Clarisonic Opal Sonic Infusion System includes the Clarisonic Opal Sonic Infuser, a 15ml (0.5oz) bottle of Clarisonic Opal Anti-Aging Sea Serum, a universal voltage charger, and two replacement applicator tips.
QUESTION
How big is the Clarisonic Opal Sonic Infuser?
ANSWER
The Clarisonic Opal Sonic Infuser is approximately 12.7cm (5 inches) tall, 7.62cm (3 inches) wide and less than an inch thick. The applicator tip is less than 1.7cm (0.5 inches) in diameter.
QUESTION
Who is the Clarisonic Opal Sonic Skin Infuser designed for?
ANSWER
Sonic infusion is ideal for all skin types. Do not use the Clarisonic Opal directly on the eye, the eyelid or within the soft tissue around your eye.
QUESTION
How does sonic infusion compare to manual application of serums?
ANSWER
The Clarisonic Opal Sonic Infuser utilizes a patented sonic motion to gently knead serum beneath the skin’s surface in a back-and-forth motion for more effective application than traditional manual methods. The Clarisonic Opal provides 7,500 micro-massages per minute.
In clinical studies most women reported an immediate reduction in the appearance of fine lines and wrinkles and firmer, brighter, more hydrated skin in just one minute. Participants also reported a perceived improvement of serum absorption into the skin, and better results than their previous method of fingertip application.
QUESTION
Can I use the Clarisonic Opal Sonic Infuser with other serums?
ANSWER
You can use your favorite anti-aging products, or our exclusive Clarisonic Opal Anti-Aging Sea Serum, which was scientifically developed over a 2-year period for optimum results with the Clarisonic Opal Sonic Infuser. We have conducted a consumer use study pairing the Clarisonic Opal Sonic Infuser with 5 leading eye creams with positive experiences reported by many users. If desired, layer your favorite eye product after infusing the Clarisonic Opal Anti-Aging Sea Serum with the Clarisonic Opal Sonic Infuser.
QUESTION
Is the Clarisonic Opal Anti-Aging Sea Serum sold separately?
ANSWER
Not at this time.
QUESTION
How long does the timer on the Clarisonic Opal Sonic Infuser run?
ANSWER
The Clarisonic Opal Sonic Infuser runs for 30 seconds, with no beeps and no pause function. Use it for 30 seconds around each eye or lip contour, for a total of one minute.
QUESTION
How often should I replace the Clarisonic Opal Applicator Tip?
ANSWER
We recommend changing the applicator tip every 3 months.
QUESTION
How do I clean the Clarisonic Opal Applicator Tip?
ANSWER
Gently dab clean with an alcohol swab or moistened tissue. Never immerse or hold under running water. Rubbing with a cloth too hard may cause the soft silicone to separate from the base.
QUESTION
Who is the Clarisonic Opal Sonic Skin Infuser designed for?
ANSWER
Sonic infusion is ideal for all skin types. Do not use the Clarisonic Opal directly on the eye, the eyelid or within the soft tissue around your eye.
QUESTION
Is the Clarisonic Opal Sonic Infuser waterproof?
ANSWER
No. The Clarisonic Opal Sonic Infuser and its charging base are water-resistant but not waterproof. Do not immerse or hold the Clarisonic Opal Sonic Infuser or charging base under running water.
Do not reach for a charging base that has fallen into water. Unplug immediately.
QUESTION
What is the Clarisonic Opal Applicator Tip made of?
ANSWER
The applicator tip is made from professional-grade silicone resulting in a flexible and extremely durable tip.
QUESTION
Can I change the speed setting on the Clarisonic Opal Sonic Infuser?
ANSWER
No. The Clarisonic Opal Sonic Infuser runs at one precision-tuned sonic speed of 125 movements per second.
QUESTION
How deep will the Clarisonic Opal Anti-Aging Sea Serum absorb using the Clarisonic Opal Sonic Infuser?
ANSWER
The soothing, gentle vibrations infuse serum into the outermost layers of the epidermis.
QUESTION
How long is the Clarisonic Opal Sonic Infuser warranty?
ANSWER
The Clarisonic Opal Sonic Infuser has a 2-year warranty and a 90-day money-back guarantee.
QUESTION
Is it safe to use the Clarisonic Opal Sonic Infuser if I wear contact lenses?
ANSWER
Yes, the Clarisonic Opal Sonic Infuser is safe for both hard and soft contact lens wearers. It is ophthalmologist-tested with the Clarisonic Opal Anti-Aging Sea Serum.
QUESTION
How firmly do I need to push the Clarisonic Opal Sonic Infuser into my skin?
ANSWER
Make sure the applicator tip lies flat on your skin and apply the serum using light pressure and small, overlapping circular strokes. Do not use the Clarisonic Opal Sonic Infuser on the eye lids or soft tissues directly around your eye. Please refer to the User Guide for more information.
QUESTION
Should I use my normal eye moisturizer after I use the Clarisonic Opal Sonic Infuser?
ANSWER
Many people use their favorite eye cream or moisturizer after using the Clarisonic Opal Sonic Infuser and the Clarisonic Opal Anti-Aging Sea Serum.
QUESTION
How long does a full battery charge last? How long does it take to charge?
ANSWER
Allow 24 hours for a full charge. A full battery charge lasts for 45 minutes of use, which is approximately 45 days when used once a day around each eye or 21 days when used twice a day.
Please refer to the user guide for charging instructions, more extensive information, and instructions for use.
QUESTION
How do I charge my Clarisonic Opal Sonic Infuser?
ANSWER
  • Make sure the cap is attached to Clarisonic Opal Sonic Infuser.
  • Place the Clarisonic Opal Sonic Infuser on its charging base.
  • Align the stripes of the charging base with the stripes of the device, with Clarisonic logos facing up. Feel a magnetic click.
  • When the Clarisonic Opal Sonic Infuser is properly attached, it will pulse twice. A light (the LED indicator) will flash to indicate that the unit is charging. If you do not see the LED indicator, it is not properly attached.
QUESTION
How do I know when my Clarisonic Opal Sonic Infuser needs to be recharged?
ANSWER
When the battery needs to be charged, the LED flashes and the Clarisonic Opal Sonic Infuser pulses progressively from 1 to 5 times after the run cycle, beginning when the unit has 5 minutes of charge remaining (1 pulse), and again at the end of each use until the battery requires additional charge for continued use (5 pulses).
QUESTION
Can I use the Clarisonic Opal charging base with any other Clarisonic products, such as my cleansing brush?
ANSWER
No. Each Clarisonic product has its own uniquely designed charger.
QUESTION
Can the Clarisonic Opal Sonic Infuser be used around the world?
ANSWER
Yes. The Clarisonic Opal charging base is universal (100-240 VAC, 50/60 Hz) for use worldwide with an appropriate country adapter.
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CHARGERS

QUESTION
How does the pLink® charger work?
ANSWER
The charger magnetically attaches to the handle at its “base.” A fully charged Clarisonic Mia® gives 20 minutes of use. The pLink charger is compatible with 100-240 Volts AC; 50/60 Hz, allowing it to be used worldwide.
QUESTION
How can I be sure my Clarisonic Mia or Clarisonic Mia 2® is charging when using the pLink charger?
ANSWER
When attaching the pLink charger to your Mia or Mia 2, the brush head should pulse once. The charge indicator LED light on your Mia or Mia 2 will flash while charging, and glow solid when fully charged.
QUESTION
What does pLink stand for in the charger name?
ANSWER
Power link. It also makes a "plink" sound as it magnetically partners to the handle.
QUESTION
Can I charge the Mia or Mia 2 with the charging cradle?
ANSWER
No, the Mia and Mia 2 handles are not compatible with the charging cradle for the Clarisonic PLUS.
QUESTION
Can I leave my Clarisonic PLUS in the charging cradle after every use?
ANSWER
Yes. You cannot overcharge your Clarisonic Sonic Cleansing Brush, so feel free to leave if on the charger all the time if that works best for you.
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CLEANSERS & SERUMS

QUESTION
Are the cleansers and serums paraben-free?
ANSWER
Yes. All of our cleansers and serums are paraben-free.
QUESTION
Does Clarisonic make a moisturizer?
ANSWER
Clarisonic does not offer any moisturizers at this time.
QUESTION
What are the ingredients in the Anti-Aging Sea Serum?
ANSWER
The serum includes several key ingredients, including Canadian Willowherb, marine-derived Glycosaminoglycans, Kigelia Africana Extract, Oat Kernel Extract, marine-derived proteins (collagen, elastin and Acetyl Citrull Amido Arginine, a peptide) and natural humectants including Trehalose (a water-binding component of desert plants).
QUESTION
What are the natural active ingredients in the Refining Skin Polish?
ANSWER
  • Jojoba Beads, Prickly Pear and Acai Fruit: Hydrates and moisturizes skin.
  • Green Tea and Wine Extracts: Provides anti-inflammatory properties.
QUESTION
Which ingredients in the Gentle Hydro Cleanser provide the calming properties?
ANSWER
Aloe, green tea, active compound for anti-redness, cucumber and bisabolol.
QUESTION
What are the natural active ingredients in the Gentle Hydro Cleanser?
ANSWER
  • Sucrose Cocoate: A patented mixture of sucrose and coconut derivatives gently cleanses sensitive skin.
  • Algae and Aloe Vera Gel: Hydrates and softens skin.
  • Vitamin E and Japanese Green Tea: Soothes and protects skin.
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TROUBLESHOOTING

QUESTION
What does it mean when my Clarisonic Sonic Cleansing Brush doesn’t light up or beep when placed in the charger?
ANSWER
This could be a symptom of a few different problems. Try plugging the charger into another outlet in another part of the house (in case your current outlet has no power) and charge overnight. If this doesn’t solve the issue, please call customer service and we will be happy to help you find a solution.
QUESTION
What does it mean when the green light on my Clarisonic Sonic Cleansing Brush doesn’t stop flashing, even after 48 hours of charging?
ANSWER
Although defective product is extremely rare for us, because every unit is subjected to rigorous inspection and test procedures to ensure it meets our specifications, it is possible that your Clarisonic Sonic Cleansing Brush is malfunctioning. The most likely cause is your handle. Please call customer service and we will be happy to replace it for you.
QUESTION
What does it mean when my Clarisonic Sonic Cleansing Brush beeps five times, but doesn’t start?
ANSWER
Have you charged it for 5 hours at minimum, or overnight? The most probable cause is that your battery is too low, and you should try charging it overnight. If this doesn’t solve the issue, please call customer service and we will be happy to help you find a solution.
QUESTION
What does it mean when my Clarisonic Sonic Cleansing Brush beeps correctly and I can hear the motor, but the brush doesn’t seem to be working properly?
ANSWER
Have you tried removing and reinstalling your brush head? The most probable cause is that your brush head is not installed properly. Remove and reinstall your brush head, making sure you clean all debris from the brush head. If this doesn’t solve the issue, please call customer service and we will be happy to help you find a solution.
QUESTION
What does it mean if my Clarisonic Sonic Cleansing Brush beeps correctly, but I can’t hear any motor noise and the brush doesn’t seem to be moving?
ANSWER
It may be possible that one of the parts of your handle has broken. Please call customer service to get more in-depth instructions, and we will be happy to replace it for you if need be.
QUESTION
What does it mean if my Clarisonic Sonic Cleansing Brush only runs a few minutes from a full charge?
ANSWER
Have you charged it overnight? If it’s properly charged, it is possible that your unit is malfunctioning. Please call customer service to get more in-depth instructions, and we will be happy to replace it for you if need be.
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SHIPPING

QUESTION
What are the shipping methods and rates?
ANSWER
Shipping is free (using Expedited Parcel or Xpress Post) for all orders of $70 and more before tax. Clarisonic.ca ships via Canada Post to Canadian addresses only. Canada Post does not deliver on Saturday or Sunday and is not available for orders being shipped to APO/FPO & P.O. boxes.

Orders will be processed within 1-2 business days. All shipping times below are applied after the order processing time.

Canada Post - Priority Courier
$14.95 shipping cost regardless of doll amount of order. Delivery between 1 day to 2 days after order processing depending on geographic location. 

Canada Post - Xpress Post
$9.95 shipping cost regardless of $ amount of order. Delivery between 1 to 3 days after order processing  depending on geographic location. 

Canada Post - Expedited Parcel
$6.95 shipping cost regardless of $ amount of order. Delivery between 1 to 8 days after order processing depending on geographic location. 

QUESTION
How can I track my order?
ANSWER
To track your order, please use the tracking number included in your shipping confirmation email.
This tracking number can also be accessed via the My Order History section for those with accounts.
If you have questions about your order, please call us at 1-866-459-1860 (Monday to Friday 9:00 am to 5:00 pm Eastern time) or email us and we will be happy to assist you.
QUESTION
How can I modify my order?
ANSWER
Unfortunately, it is not possible to change an order after it has already been placed. If you have questions about an order you have already placed, please contact Clarisonic's Customer Support at 1-866-459-1860 (Monday to Friday 9:00 am to 5:00 pm Eastern time) or use the Contact Us page and select the subject "Shipping/ordering". To expedite your request, enter your order confirmation number in the Message and describe your concern. If you decide to contact us by phone, please have your order confirmation number available. We will always do our best to accommodate your needs.
QUESTION
Will I get a shipping confirmation?
ANSWER
When you check out, we will send you an email to confirm your order.
Once your order has shipped, we'll send you another email to confirm shipment. The shipping tracking information will be included in this email so you can check the status of your order whenever you like.
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BRAND/GENERAL QUESTIONS

QUESTION
Where can I read product reviews?
ANSWER
Product reviews are featured here.
QUESTION
Which stores carry Clarisonic products?
ANSWER
Clarisonic is distributed in most luxury retailers, and in dermatologists’ offices and high-end spas. Find a store near you here.
QUESTION
Can dermatologists prescribe Clarisonic products?
ANSWER
Many dermatologists recommend and actually use Clarisonic products in their practices.
QUESTION
Where are Clarisonic products made?
ANSWER
All Clarisonic devices are hand-assembled in Redmond, Washington, USA.
QUESTION
How soon will my order arrive when ordering online?
ANSWER
Delivery depends on the chosen shipping method. See all shipping times here.
QUESTION
What is the life expectancy of my Clarisonic product?
ANSWER
Clarisonic products are warranted from one to three years, depending on the specific model.
QUESTION
Can I recycle old Clarisonic devices or brush heads?
ANSWER
No.
QUESTION
Does my Clarisonic device have a warranty?
ANSWER
Yes, the warranty is printed on the box and is also listed here.
QUESTION
Is my Clarisonic device guaranteed?
ANSWER
Yes! Clarisonic Sonic Cleansing Brushes and the Clarisonic Opal Sonic Infuser both have a 90-Day Feel & See Guarantee.
QUESTION
How do I return my Clarisonic device if I have an issue?
ANSWER
Please contact our customer support team at 1-866-459-1860
QUESTION
If I received my Clarisonic as a gift, does the warranty and return policy still apply?
ANSWER
Yes.
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