Frequently Asked Questions
Welcome to Clarisonic Frequently Asked Questions.
Check below to see if we have the answer to your question.
- Cleansing Brushes
- Brush Heads
- Cleansers & Serums
- Brand/General Questions
- Cleanses skin six times better than your hands alone.
- Removes impurities from skin and pores so creams, serums and moisturizers are absorbed better.
- Gentle enough for twice daily use even on skin affected by conditions like rosacea and seborrheic dermatitis.*
*Consult your skincare professional before using a Clarisonic Sonic Cleansing Brush if you have a skin condition.
*Consult your skin care professional. Do not use Clarisonic Cleansing Systems with mechanical exfoliants such as microbeads or shells.
Ask your dermatologist why gentle cleansing is so important for the skin of people suffering from seborrheic dermatitis, rosacea and acne.*If you are under a doctor’s care for any skin condition, or if you have or think you may have a skin condition, consult your physician. Do not use a Clarisonic Sonic Cleansing Brush if you:
- have heightened skin allergies
- have an extreme sunburn
- have open wounds or open lesions
- are taking medication that can cause skin sensitivity*
- recently had a facial cosmetic procedure*
- have pustular acne, or serious sensitive–skin disorders and/or infections*
- Superior Cleansing: Rotary devices only rotate in one direction. Sonic oscillation moves in two directions. Skin is a 3D surface and the dual direction provides a much deeper and dynamic cleansing action.
- Safety: Clarisonic Sonic Cleansing Brushes have a safety mechanism that automatically stops the oscillation and movement if the brush is pressed aggressively on the skin. When a rotary brush is pressed to the skin it may continue to move, potentially damaging skin.
*You may find it easier to remove and attach your brush head with the brush head cap on, which acts as a tool to increase your grip.
- Immediately hydrates, leaving eye area feeling refreshed and energized
- Firmer, tighter looking skin
- Eye area looks younger
- Refreshed appearance of eye area
- Puffiness is visibly reduced in just 4 weeks
- Eye area appears firmer with a noticeable improvement in elasticity in just 8 weeks
- Reduced appearance of fine lines and wrinkles in just 8 weeks
- Make sure the cap is attached to Clarisonic Opal Sonic Infuser.
- Place the Clarisonic Opal Sonic Infuser on its charging base.
- Align the stripes of the charging base with the stripes of the device, with Clarisonic logos facing up. Feel a magnetic click.
- When the Clarisonic Opal Sonic Infuser is properly attached, it will pulse twice. A light (the LED indicator) will flash to indicate that the unit is charging. If you do not see the LED indicator, it is not properly attached.
- Jojoba Beads, Prickly Pear and Acai Fruit: Hydrates and moisturizes skin.
- Green Tea and Wine Extracts: Provides anti-inflammatory properties.
- Sucrose Cocoate: A patented mixture of sucrose and coconut derivatives gently cleanses sensitive skin.
- Algae and Aloe Vera Gel: Hydrates and softens skin.
- Vitamin E and Japanese Green Tea: Soothes and protects skin.
Orders will be processed within 1-2 business days. All shipping times below are applied after the order processing time.
Canada Post - Priority Courier
$14.95 shipping cost regardless of doll amount of order. Delivery between 1 day to 2 days after order processing depending on geographic location.
Canada Post - Xpress Post
$9.95 shipping cost regardless of $ amount of order. Delivery between 1 to 3 days after order processing depending on geographic location.
Canada Post - Expedited Parcel
$6.95 shipping cost regardless of $ amount of order. Delivery between 1 to 8 days after order processing depending on geographic location.
This tracking number can also be accessed via the My Order History section for those with accounts.
If you have questions about your order, please call us at 1-866-459-1860 (Monday to Friday 9:00 am to 5:00 pm Eastern time) or email us and we will be happy to assist you.
Once your order has shipped, we'll send you another email to confirm shipment. The shipping tracking information will be included in this email so you can check the status of your order whenever you like.
L’Oréal Canada Return Department
3500 rue Douglas-B.-Floreani, Door 31-32
Saint-Laurent, QC, H4S 2B9
We recommend that you return all products unopened and in the same condition in which they were delivered via Canada Post and that you send your return via Canada Post for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable.